Terms of Service

1. Eligibility

• You must be at least 18 years old to use the Website or make purchases. If you are between 13–17, you may use the Website only with parental/guardian consent, and they will be responsible for all orders and payments.
• By using the Website, you warrant that you are a U.S. resident (or shipping to a U.S. address) and have the legal capacity to enter into these Terms (e.g., not under a court-ordered guardianship).

2. Account Responsibilities

• To access features like order tracking or saved wishlists, you must create an account with accurate information (name, email, address). You agree to:
  • Update your account details promptly if they change (e.g., a new phone number).
  • Keep your password secure and not share it with others.
  • Notify us immediately at support@prettygarden.store if your account is compromised (e.g., unauthorized purchases).
• We may suspend or terminate accounts for fraudulent activity (e.g., using stolen credit cards) or repeated policy violations.

3. Orders & Purchases

3.1 Order Placement

• When you place an order, you submit a binding offer to purchase products, subject to these Terms.
• We confirm receipt via email (Order Acknowledgment), but acceptance occurs only when we ship the order (via Shipment Confirmation email).
• We reserve the right to cancel orders for reasons including:
  • Pricing errors (e.g., a $200 jacket listed for $20 due to a typo).
  • Inventory discrepancies (e.g., a sweater marked “in stock” but actually out of stock).
  • Suspected fraud (e.g., multiple orders to the same address with different payment methods).
• If we cancel your order, we’ll issue a full refund within 3 business days.

3.2 Pricing & Payment

• All prices are in USD and include applicable sales tax (based on your shipping address). Tax rates are calculated using your ZIP code and may vary by state/county.
• Prices are subject to change without notice, but we honor the price at checkout (unless due to a pricing error).
• Accepted payment methods: Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. We do not accept checks, money orders, or cash on delivery (COD).
• We may place a temporary hold on your card for the order amount to verify funds, which is released if the order is canceled.

4. Product Information

• We strive to provide accurate product descriptions, images, and sizing guides. However:
  • Colors may vary due to screen settings (e.g., “burgundy” may appear darker on Android devices vs. iPhones).
  • Faux leather and suede textures may vary slightly between production batches.
  • Sizing is approximate—check the “Size Guide” on each product page for measurements (e.g., “chest width” for jackets).
• If a product is materially different from its description (e.g., a “waterproof” jacket that leaks), you may return it for a full refund under our Return Policy.

5. Intellectual Property

• All content on the Website (logos, images, text, product designs, and trademarks like “Prettygarden”) is our property or licensed to us, protected by U.S. copyright and trademark laws.
• You may not:
  • Copy, reproduce, or distribute content (e.g., stealing product photos for another website).
  • Use our trademarks without written permission (e.g., selling “Prettygarden-inspired” jackets).
  • Reverse-engineer or scrape the Website (e.g., using bots to collect product data).

6. Prohibited Uses

• Unlawful activities (e.g., money laundering, fraud).
• Uploading malware, viruses, or harmful code (e.g., to steal user data).
• Impersonating others (e.g., creating fake reviews under a false name).
• Harassing or threatening our staff (e.g., abusive language in emails).
• Violating third-party rights (e.g., posting copyrighted images in reviews).

7. Limitation of Liability

• Disclaimers: Products are sold “as is” without warranties of any kind (express or implied), including merchantability, fitness for a particular purpose, or durability. We do not warrant that jackets will be 100% waterproof in all conditions.
• Liability Cap: We are not liable for indirect damages (e.g., missed events due to delayed jackets, emotional distress) or damages exceeding the purchase price of the affected product.
• Exceptions: This limitation does not apply to damages caused by our gross negligence (e.g., shipping a defective jacket that causes injury) or intentional misconduct.

8. Indemnification

• Your violation of these Terms (e.g., infringing our trademarks).
• Your misuse of the Website (e.g., uploading harmful content).
• Your breach of third-party rights (e.g., a review defaming a public figure).

9. Governing Law & Disputes

• These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
• Any dispute arising from these Terms must be resolved through arbitration in New York County, NY, under the rules of the American Arbitration Association (AAA). Arbitration is binding, and you waive the right to a jury trial.
• Small claims (under $10,000) may be filed in your local county court instead of arbitration.

10. Changes to Terms

11. Contact Us

• Email: support@prettygarden.store